REFUND POLICY

Fair, and no fuss.

Kalorimy Pro is a subscription. Here is exactly how cancelling and refunds work.

Last updated 29 August 2026

Cancel anytime

Cancel from Settings → Subscription → Manage, or by emailing us. Your plan stays active until the end of the period you’ve already paid for, and you won’t be charged again. Nothing is deleted when you cancel — your diary is there if you come back.

First payment: 7-day money-back

If Kalorimy Pro isn’t for you, email support@kalorimy.com within 7 days of your first payment and we’ll refund it in full, no questions asked. This applies to your first monthly or yearly payment only.

Renewals

Renewal payments are generally not refundable, because we send a reminder before yearly renewals and you can cancel at any time beforehand. If you were charged for a renewal you didn’t intend and you haven’t used the app since, contact us within 7 days and we’ll look at it case by case.

Problems on our side

If Kalorimy Pro is unavailable for an extended period, or we discontinue it, we’ll refund the unused portion of any prepaid period automatically.

How refunds are paid

Refunds go back to the original payment method through Stripe and usually appear within 5–10 business days depending on your bank.

Your statutory rights

Nothing here limits the rights you have under Malaysian consumer protection law or the law of the country you live in.

Questions? Email support@kalorimy.com.